Privacy Notice
Taproot Estate Management
Registered name: Taproot Limited
Taproot Limited is the controller of your personal data. This privacy notice explains what personal information we collect, how we use it, how long we keep it and your rights in relation to your personal information.
Contact details
Telephone: 07545 185189
Email: taprootlimited@gmail.com
What information we collect and why
Depending on how you interact with us, we may collect and use the following personal information:
Name and contact details
Address and property details
Information you provide when making an enquiry or requesting our services
Website usage information
IP address and technical information
Information provided when communicating with us
We may use this information to:
Respond to enquiries and requests
Provide quotations and our services
Communicate with customers regarding work or services
Maintain our business records
Improve our website and services
Send marketing or information updates where we have a lawful basis to do so
Lawful basis for processing
Under UK data protection law, we must have a lawful basis for collecting and using personal information.
Depending on the circumstances, we may rely on:
Contract or steps taken at your request – where processing is necessary to provide a quotation or deliver services you have requested.
Legitimate interests – where processing is necessary for the reasonable operation and management of our business, provided that your rights and interests do not override those interests.
Consent – where you have given us permission to use your information for a specific purpose, such as certain marketing communications. You can withdraw your consent at any time.
Where we get your information from
We generally collect personal information directly from you, for example when you contact us by telephone, email, through our website or in person.
We may also collect limited technical information automatically when you use our website.
How long we keep your information
Taproot Estate Management retains personal information only for as long as necessary for the purpose for which it was collected, to meet our legal, accounting and contractual obligations, and to deal with enquiries or disputes.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
Sharing your information
We will only share your personal information where necessary to provide our services, operate our business, comply with legal obligations, or where we otherwise have a lawful basis to do so.
We do not sell your personal information.
Your data protection rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request the deletion of your personal information
Ask us to restrict how we use your information
Object to certain processing of your personal information
Request the transfer of your information to you or another organisation where applicable
Withdraw consent where we rely on consent to process your information
If you make a request, we will respond without undue delay and, in most cases, within one month.
To exercise your rights, please contact us using the details above.
How to complain
If you have concerns about how we have used your personal information, please contact us first:
Email: taprootlimited@gmail.com
Telephone: 07545 185189
If you remain unhappy after raising your concern with us, you have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Changes to this privacy notice
We may update this privacy notice from time to time to reflect changes to our business, website or legal obligations. The latest version will always be published on our website.